Shipping Policy

We want your Dentra order to reach you quickly, safely, and with full tracking every step of the way. Here's everything you need to know about how we process, ship, and deliver.

Order Processing

All orders are processed and dispatched within 1–3 business days of purchase. Orders placed on weekends or public holidays begin processing on the next business day.

Once your order has been dispatched, it's on its way and can no longer be changed or cancelled — please double-check your details at checkout.

Delivery Times

Orders typically arrive within 7–12 business days from the date of dispatch. Combined with processing, most orders arrive within roughly 8–15 business days of being placed.

During periods of high demand, sales, or limited stock, delivery may take a little longer. We appreciate your patience and always work to get your order to you as fast as possible.

All delivery times are estimates and are not guaranteed. They may be affected by carrier delays, customs, weather, or other events outside our control.

Shipping Costs

Free shipping on all orders. The price you see at checkout is the price you pay — no surprise delivery fees.

Order Tracking

As soon as your order ships, you'll receive a confirmation email with your tracking number so you can follow your delivery from our warehouse to your door.

If you haven't received tracking within 5 business days of ordering, check your spam folder first, then contact us and we'll resend it.

Where We Ship

We currently ship to addresses within the United States. If your country isn't available at checkout, we may not yet ship to your region — reach out and we'll let you know our latest coverage.

Shipping Address Accuracy

Please make sure your shipping address is complete and correct before completing your order. We can't redirect a package once it's shipped, and we can't be held responsible for orders delayed or lost due to an incorrect or incomplete address entered at checkout.

Delayed, Lost, or Stuck Orders

If your tracking hasn't updated in several days, or your estimated delivery window has passed, get in touch. We'll open an investigation with the carrier and work with you to resolve it.

Damaged in Transit

If your order arrives damaged, contact us within 48 hours of delivery with photos of the item and packaging, and we'll arrange a free replacement or refund right away.

Questions

Any questions about your order or delivery — our team is here to help, with quick replies.

Email: hello@dentraclean.com

Thank you for choosing Dentra.